My flight to Europe is cancelled. All I’m being offered is an alternative flight or vouchers. Is this legal?
No. But that hasn’t stopped a number of airlines doing exactly that. All flights on EU carriers within, or into the EU, and all flights leaving from an EU airport, are protected by the EU’s “denied boarding” rules, which requires refunds or rerouting when flights are cancelled.
The problem for consumers is that enforcing these rights is proving very difficult. Not to pick on them particularly, but easyJet has pushed cancelled customers towards its “manage booking” option. With this, they can only switch a booking to a future flight. Refunds are only being processed by customer services which, of course, is impossible to contact.
Note: the EU cancellation rules do not apply to non-EU carriers where the flight started outside the EU. For example, a Korean Air flight from Seoul to London.