The Government's IT systems are woefully out of date. The website / Online services looks like it was created by a child. We can't do many things that you can do in the UK (renew a driving license, apply for a passport to name two of them). They're 'ok' but no way the level they could be.
You can see how little things are joined up within the Government (GP system not linked to Hospital, everything paper based a manual letter writing etc.)
Have it on good authority from someone who works there that the OS used on many machines is well out of date too and they'd be in trouble if MS came along to audit them.