Did you miss that bit about refusing to help put the shoes and coat back on???..
Security is supposedly a public servant - there to protect and serve the public, not terrorise the Air Travelling Public like an airport directors SA just because 10 years ago some airliners got flown into the worlds tallest building... (We don't have this palaver when we travel on the tubes, buses or when we go down the pub or to a rememberance day service - yet in this country terrorist attacks have taken place more recently and with more frequency in such locations than on airliners)....
There is indeed a common theme - whilst most of the complainants on this thread are prepared to comply with the requests of a security officer they expect to be treated with respect, and those of them who are disabled should be entitled to assistance whilst complying with the checks. Furthermore they have a right to be treated in a respectful manner... And they should have the right to complain and protest if they feel that they have not been treated with respect - not 'blackmailed' into keeping quiet with the threat that they'll just be subjected to more of the same treatment, unnecessarily detained or prevented from flying.
If airport security is really such an essential job it should be carried out by professionals like the police, not some private security force. Furthermore codes of conduct and the procedures for complaint should be clearly displayed in the airport terminal at security points. Passengers should be as entitled to know their rights as to what they must do to comply with the security procedures...
I've traveled through ronaldsway quite a few time with my gran.
She's 89 and most of the time she needs assistance and will be in a wheelchair when we travel through the airports.
When we go through ronaldsway the security staff are always really nice to my gran. They take her through security in her chair ask that she's comfortable and that there is nowhere that she hurts before they search her.
Most of the time the woman who searches her will chat to her until I get our stuff together.
Liverpool on the other hand I just find rude. They talk to me and not my gran. They act as if she's not there.
I'd pick ronaldsway staff over Liverpool any day.