Read on another forum (twitter) that someone here on holiday had to change their foot pax return due to a rail strike day being called since their booking.
They tried to find alternative bus travel from Heysham to a remote bit of the Peak District (Edale), which proved impossible at a weekend, so were forced to change their booking to a day earlier. This caused a 43% increase in their fare which they pleaded to no effect.
Paraphrasing the SP (whom I normally defend) "Read the t&cs to which you agreed. A rail strike is not our fault and you need to claim our rebooking change charge from the rail companies".
They appealed in writing which was also rejected.
This is a very poor look for what's left of our tourism. Sure, if people just 'change their minds', that is their choice and option and an extra charge is appropriate, but when a national rail strike forces the change ?
C'mon SP. FFS .... !
Please realise that social media can be a powerful positive or negative force depending on your attitude to customer service.