Well this may have been discussed already but I want to make sure what happened to me doesn't happen to anyone else!
Just got back from seeing my family in Atlanta, Georgia USA. As always, I took two bags over but put one bag inside the other as I always bring lots of stuff back with me, so technically going over I have just one bag. Booked on flybe using my 'Rewards 4 All' points going to Gatwick, paying for one bag going over and two bags coming back. After taxes and such my 'free flight' was over 80 quid. Fair enough, though, I thought. Not free, but still cheaper than paying regular.
Going over I was bringing some good old Manx ales for family and friends and so my one bag was quite heavy - about 24 kilos. All went well though, they put one of those orange 'heavy' stickers on and away I was to the USA. British Airways was, as usual, fantastic.
Cue journey home and someone fell ill on my BA flight to Gatwick. We also had a 45 minute late start due to weather in Atlanta and when we landed at Gatwick we all had to stay put until paramedics could retrieve the sick passenger. This took a good 20 minutes. I am now racing through Gatwick to get my flybe flight. I get to the flybe desk and when asked how many bags I have I say 'two'. When asked how many bags I paid for I say, 'two'. Then the lovely lady behind the desk asks for the two bags to be put up on the scale together. Odd, I thought, usually they want to they them one by one. The two bags then come to 35 kilos. I am informed that even though I paid for two bags, the limit is still 20 kilos - whether you have one bag or two. So paying for an extra bag does nothing. Heh? How does that make any sense?
I'm not happy but keep my cool and ask what needs to be done then? Well, she says its 10 pounds per kilo overweight that I have to pay. That's 150 pounds. Heh? I paid an extra 15 pounds for an extra bag and they wont even take that amount off the 150 pounds!!!! She then announces that all of this is very clearly stated when I booked my ticket. Well, true, shame on me for not reading the fine print, but it sure as hell doesn't proudly announce it either. I have just got back from holiday and its before payday and I'm ashamed to say 150 pounds is going to damn near clear me out. I'm still keeping my cool as I know being an asshole does nothing to help you in these situations but I can safely say the lady behind the desk was actually enjoying this. I am then told that they have just closed the gate on my flight and that I have to go to the customer service desk to get everything sorted out.
So I go to the desk and am told that not only do I have to pay the 150 quid but now also pay for a new flight back because I have missed my flight and since I had booked this 'free flight' with my Rewards for All points that I would have to pay for a new flight!!!!! So now we are looking at a total of almost 300 quid.
This story is getting far too long now so I will try and sum up. I managed to (after much persuading and wrangling) get the next flight for free and talk them down to 80 quid for the extra weight. When I went back to the normal check in desk to check my bags it was a different lady who had seen everything I was going through and she leaned her head over to me and started whispering, 'it really is very naughty you know --- they should be more clear --- this is not fair for you at all' She was very nice, but it just goes to show that even their employees don't think its fair!
So to sum up people ---- if you book a flight on flybe and pay for one bag or two bags the maximum you can take is 20 kilos total -- whether one bag or three.
Also, if you buy your ticket using your rewards points then you will have to pay for a new flight if you miss yours --- even if it is not your fault that you missed it. Careful people!!!!!!!!