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Found 2 results

  1. As a fairly regular traveller between Liverpool and the Island I have noticed that in the last few weeks a new method of checking in vehicles has started at Douglas, though not at Liverpool. Present ticket at booth you are then sent to the appropriate lane. If you have an old ticket without the code, the other week I had one booked last year, in that case you are given one boarding card no matter how many people are in the car. If you have a recent ticket as I did on Thursday evening you are just given the ticket back. At boarding time the marshalling area staff come around and scan the QR codes either on your single boarding card or on your ticket on small PDA gadgets. The problem appears to be that this is a slower way than just collecting the cards. The BEN was running a bit late last night when she arrived but there was a fairly smart unloading. However, when it came to boarding a lot of time appeared to be wasted by with the marshalling staff having to scan the QR codes. One a few cars appeared to need several scans before it worked and the whole loading process appeared much slower than usual than when one hands in the boarding card and drives on. The Ben departed around 20:11 and whilst some of the delay was due to her late arrival I am convinced from what I saw last night at least 10 minutes could be blamed on the new QR code system. Can anyone explain why there has been a change from something that was swift and efficient to something which looks like using technology for technology's sake? Reminds me of the old self service check in which existed inside the Sea Terminal during the mid 1990s into which tickets were inserted and a boarding pass printed. That didn't last very long before disappearing seems this new system might have a similar fate?
  2. I have just taken advantage of the Steam Packets Offer of 50% off and booked a sailing to Heysham in November for a car and 2 adults. This is a trip I take regulaly at this time of the year so I was surprised when my 50% off price was only about £30 less than last years sailing price of £240. After comparing the details of the sailings I found the reason. Surprise, surprise, their return ticket for a car plus 2 people has become a return ticket for a car and 1 PERSON !!!!. I havent bothered yet to check to see if this is the same throughout the year , but it appears this is a fare rise by stealth. BUYER BEWARE.!!!!!!
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