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Game - Software Returns Policy


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This is interesting...

Proving the fault

Generally, the consumer needs to demonstrate the goods were faulty at the time of sale. This is so if the consumer chooses to request an immediate refund or compensation (damages). It is also the case for any product returned more than six months after the date of the sale.

There is one exception. This is when a consumer returns goods in the first six months from the date of the sale, and requests a repair or replacement or, thereafter, a partial or full refund. In that case, the consumer does not have to prove the goods were faulty at the time of the sale. It is assumed that they were. If the retailer does not agree, it is for him to prove that the goods were satisfactory at the time of sale.

Sale of Goods Legislation - DTI Consumer Guide (pdf)

You don't need a reciept within the first six months and the retailer has to prove the goods are faulty not the consumer!

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This is interesting...

 

If the retailer does not agree, it is for him to prove that the goods were satisfactory at the time of sale.

 

the retailer has to prove the goods are faulty not the consumer!

 

I don't think the retailer will prove the goods were faulty.

 

Presumably the retailer could prove the goods were satisfactory simply by loading the software onto a PC that meets or exceeds the specs for the game

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How many times have you ever seen someone load a game onto a PC in a shop to prove the customer right or wrong???

It'll never happen... could you imagine going through a full DVD install or three CD-ROMs out the back in GAME?

Resort back to the customer is always right, pack them off with a nice refund and they'll come back happy to spend it another day!

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This is all wrong, I fully agree with Games policy and have found them to be very good in refunds/game changes. As we all know this system of theirs is open to abuse by people "Renting" the games possibly even copying them and giving them back to get another, is that fair??

 

If the game is unusable for resale why should they just take it back because you either don't like it (because you didn't research it enough, most games have reviews, movie clips, playable demos etc), or because your machine doesn't meet the required spec, with which case you can't read, and if you're in anyway not sure if it meets the spec of your machine again you should research further.

 

So long as the product works to the stated specifications then it is deemed fit for purpose, any other reason outside of this is subject to the discretion of the store which has always been the case.

 

Usually if you take a game back because you don't like it then they'll let you exchange for a different game, they are not obliged to do this as you may have copied the game but they are kind enough to do so, so all your comments are completely unfair and unjustified.

 

In response to Manxman27 I would be very surprised if you started recieving "Junk Mail" from Game unless you have signed something specifically accepting this. The address is usually so that they have record that you are a customer of theirs, which they can offer discounts on over time of buying off them regularly especially if you sign up for a Game Reward card.

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How many times have you ever seen someone load a game onto a PC in a shop to prove the customer right or wrong???

 

They don't because its not cost efficient, if its faulty they take your word for it, its a small thing called trust :)

 

Maybe you should return the favour and stop bad mouthing a legitimately decent company.

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Resort back to the customer is always right, pack them off with a nice refund and they'll come back happy to spend it another day!

 

Bollocks! The customer would use the shop as a free game library & tell all his/her spotty mates about it. Why do you think Aldridge Audio stopped selling games?

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