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Oh, and a reply my friend received today -

 

"Our network can handle the upgrades fine but during peak times our traffic management is being triggered, which starts slowing users using the most bandwidth down and sharing the bandwidth equally between all users. There is currently an upgrade path in place for additional capacity to handle the increase in traffic at peak times and we hope to have this place within the next few months.

If you are still unhappy with this I can check to see if we can reverse the upgrade, but we are also tied into a wholesale contract with Manx Telecom for upgraded customers. As you can appreciate this makes the situation difficult for us as well."

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What upgrade have you had? 16 > 40 or 40 > 80?

 

Its not causing me any issues, so I won't be rushing to move.

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Why on earth did they offer to remove the upgrade when that's not going to resolve the problem...

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Why on earth did they offer to remove the upgrade when that's not going to resolve the problem...

Because if enough people agree to reversing the upgrade it'll resolve the problem for everyone else!

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I have it on good authority that the current issues are due to Manx Telecom "springing" the VDSL Plus upgrade on the other two ISPs Sure and WiManx, and they don't have enough bandwidth (to Manx Telecom not off Island) to cope with the increased demand.

 

They requested more bandwidth from Manx Telecom (pretty quickly i hear), who are now taking as long as possible before putting this in place, to ensure that their customers receive a better service and hoping that customers will jump ship

 

In this case i do in fact feel bad for the other ISPs, and due to hating Manx Telecom, i will be sticking with WiManx to stick a finger up at MT and their unethical business practices.

Edited by somewhatdamaged
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Who was the 'good authority' SWD? (PM me if you want, or fair enough if you can't say at all :) )

 

You do have a point though, and I remember why I originally switched to WiManx from MT all those years ago, because I was so fed up with MT. (I remember them absolutely flat-out lying to me on more than one occasion.)

 

My download speeds on WiManx are still a load of arse at peak times, relatively trivial downloads that should take a few minutes can be half an hour or more, but it's not like I'm being shot at in Syria. On top of that they do seem to be keeping latency in check so you could argue the traffic shaping is doing its job, plus I've had no problems with streaming HD Netflix/YouTube content and neither has anyone else in the household.

 

I've had years of superb service from WiManx so putting up with a brief period of sub-par provision is no great hardship, especially if MT are pulling dirty tricks on them.

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The speeds on sure (ADSL2 ) has been poor lately. On checking how much I could get on VDSL2 I'm getting speeds from 50-80 Mbps.

 

Does theconcerns raised above mean that If I'm planning to switch to VDSL2 , I'm better moving to Manx telecom from sure?

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MT announced the plans for upgrade back in October didn't they?

 

Standard VDSL with Sure is good as ever here:

 

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Just to clarify a couple of things.

 

This wasn't some kind of sinister plot by MT to spring the upgrade on the other ISPs. As someone pointed out, the ISPs were given plenty of notice by MT Wholesale ahead of the VDSL+ upgrade (as required by their license). It is fair to say some ISPs may not have anticipated the significant demand, both for the new services and the peak-time bandwidth demands these services would have on their access networks. Peak time traffic is always a challenge, but having hundreds of additional people on 80Mbps, increases peak-time demand considerably.

 

As many have pointed out, Wi-Manx have always taken pride in their network performance and their approach to customer service. When some customers began to report the peak-time speeds were not what they normally would be, Wi-Manx instantiated a process of sourcing more capacity on the broadband access network. It is important to note, the actual time window when this becomes an issue for some users is relatively short (think Bell Curve distribution) and is typical in the UK (think Bell Curve with a flat top at peak times).

 

Wi-Manx have been working with MT to explore the various options to add additional peak-time capacity, and work is taking place to get this additional capacity online as soon as possible. Unfortunately, an upgrade of this type does take time. The time for this upgrade is not some unethical ploy to scupper Wi-Manx and their customers, quite the opposite - MT wholesale work cooperatively with the other licensed operators.

 

The technical team did engineer the network and put in place measures that ensures gaming, VoIP and streaming were unaffected, but they are keen to get even more capacity added in order to improve the experience for everyone. Unfortunately, despite the eagerness to do so, it takes time.

Edited by joeyconcrete
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Guest MrFunk

Nice to have some sort of unofficial/official word on what's going on, cheers.

 

"It is fair to say some ISPs may not have anticipated the significant demand, both for the new services and the peak-time bandwidth demands these services would have on their access networks. Peak time traffic is always a challenge, but having hundreds of additional people on 80Mbps, increases peak-time demand considerably."

 

So they dished out the bigger forks (to some people) without increasing the overall size of the pie. Somebody messed up not anticipating that but I've had years of superb service from Wi-Manx and everybody is entitled to the odd screw up.

 

As an aside I'm still going to be very interested to see how the network as a whole holds up when the extra bandwidth is allocated to the ISPs who are currently suffering. Is it a case of taking from Peter to give to Paul or is the overall capacity there? From my point of view I notice the degradation throughout the whole evening, occasionaly from late afternoon, speed drops of 90-95% and a 100+ms ping. That's a pretty long peak period. Last night was complete and utter shit/unusable, and that was only streaming.

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Joey,

 

Thanks for the information and the "unofficial" word from MT.

 

Anyway, hope it gets sorted soon and will stick with WiManx, so fingers crossed

Edited by somewhatdamaged

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Absolutely shite playing Battlefield tonight, on a 48 player UK server - I had the highest ping out of everyone. Really felt it as well, an extra 100ms is life or death in an online FPS.

 

Come on WiManx get it sorted.

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