Internet issues?

[AcousticallyChallenged 242]

I'm done with the speed tests, the variation over an evening is massive. It's the real world usage that is killing it in our house. A NowTV box that uses adaptive streaming fluctuates between VHS quality and 90's 28.8k modem porn. Never anywhere near 720p. Anything fixed rate buffers. And streaming is supposed to have priority. As a comparison I have no issues streaming 4k video @60fps at 3 in the afternoon. No more impulse buys on Steam either, it'll always take till tomorow until it can be played anyway.

 

The only reason I'm bitching on here at this time of night is because I've got a few work things that have to be done and it's just starting to become usable again.

 

No surprise to see an ISP role out the whole "up to" excuse for below par performance, what would be interesting though is to find out if they are still selling VDSL+ upgrades and new accounts.

At least you can get things to start streaming, I've resorted to watching The Towering Inferno on DVD.

 

WiManx used to be fantastic, their support was always great, follow-up calls and everything, but it's just turned to muck this time round. Hopefully they can get their act together ASAP

[somewhatdamaged 60]

Tonights download is the DX12 update of 3dMark 2013

 

Apparently downloading this is "unreasonable" as traffic priority should go to streamers and gamers

 

This is acceptable isn't it?

 

We are in 2015 right? Feels like it's 2002!

 

Guru3D always fast to download from as well.

Edited March 26, 2015 by somewhatdamaged

[AcousticallyChallenged 242]

I know the feeling, I'm trying to download OS X Yosemite to not much avail.

 

They're also using some serious QoS as VPN and SSH traffic are also heavily throttled

Edited March 26, 2015 by AcousticallyChallenged

[somewhatdamaged 60]

Well, i've had enough. Emailed WiManx saying i want out of my contract, and i'm going to move to MT

 

Not putting up with this any longer, certainly not for £34.95 a month.

Edited March 26, 2015 by somewhatdamaged

[ans 1,596]

Dreadful again tonight. Trying to stream video is pointless as you spend longer looking at a buffer bar than any moving images.

[scarbunny 17]

This is doing my nut, trying to update my PS4 over an hour to do 246mb, then I was going to download some of that PS+ content but no fucking chance of doing that tonight.

 

Anyone got an email for the sales/accounts team at MT? Tempted to see if they'll match Wi-Manx's price if I move my account.

[Guest MrFunk]

If everybody is jumping ship can you let us know how you get on with breaking away from Wi-Manx and how MT performs on the same line? Right now ours is worse than it's ever been, it's starting to cause arguments.

[somewhatdamaged 60]

I fully expect to be told i can't leave my contract. Will have to see what my options are if they do.

 

I'm absolutely baffled that WiManx haven't officially commented publicly anywhere about these issues

 

From their own facebook page:-

 

"I am only getting 0.97mbps download today and this evening whilst paying for Velocity, this service is not good enough guys. I have been more than fair but you do not seem to want to sort the issue, I give up. This is less than I was ever getting on ADSL and you cannot provide answers as to why? I cannot keep ringing and emailing I'm afraid."

 

And the stock reply:-

 

Wi-Manx Limited Hi Graham, please could you DM us your acc number and I can look into this for you and hopefully resolve once and for all

 

Another complaint :-

 

Could we get some comment from WiManx on the latency issues that have been occurring since VDSL2 went live? Myself and most of the many many people I recommended WiManx to (who are subsequently blaming me!) have been having issues for a couple of weeks. Connection speeds varying wildly and latency jumping around to match. I'm hearing this from WiManx customers in Ballasalla (me), various areas around Douglas, Castletown, Onchan and Ramsey so it doesn't seem to be unique to a specific area. Lots of rumors flying about but some clarification from you would be nice Customer Service.

 

And that reply:-

 

Hi Matt, thanks for your message. Fluctuations in speed for VDSL+ can be caused by a multitude of factors, as such we deal with them on a case by case basis so we can provide our customers with the best possible service. You can raise a ticket or we can call you, happy to help either way.

 

They know full well what the problems are, but obviously don't want to let on that there are issues with their service.

Edited March 26, 2015 by somewhatdamaged

[Albert Tatlock 9,543]

I highly suspect Wi - Manx do not have the same owners they had a couple of years ago.

[Twonky 24]

I highly suspect Wi - Manx do not have the same owners they had a couple of years ago.

 

And what causes you to suspect that? I know MF's stock in trade is wild and unfounded rumours with as much basis in fact as scientology so I tend to take much of what's said on here with a wheelbarrow of salt, but if true this would be interesting.

Certainly their customer service and relations over this entire VDSL+ farce is very much at odds with how they've conducted themselves in the past.

[ans 1,596]

It's not really much of a suspicion, they didn't hide it..

 

http://www.datacentremanagement.org/2014/07/elite-comms-group-acquires-wi-manx/

[somewhatdamaged 60]

http://www.servicetech.co.uk/2015/03/02/joe-hughes-joins-servicetech-board-of-directors/

 

Looks like its a shame this guy has left, as Wimanx seemed pretty awesome with him at the helm.

[Albert Tatlock 9,543]

 

I highly suspect Wi - Manx do not have the same owners they had a couple of years ago.

 

And what causes you to suspect that? I know MF's stock in trade is wild and unfounded rumours with as much basis in fact as scientology so I tend to take much of what's said on here with a wheelbarrow of salt, but if true this would be interesting.

 

Certainly their customer service and relations over this entire VDSL+ farce is very much at odds with how they've conducted themselves in the past.

I don't do rumours.

[Twonky 24]

It's not really much of a suspicion, they didn't hide it..

 

http://www.datacentremanagement.org/2014/07/elite-comms-group-acquires-wi-manx/

 

Ahhh right, the pieces of the puzzle fall into place a bit now. You know come to think of it I do remember that happening at the time but it didn't particularly register as nothing really changed.

 

Let me know how you get on with the dibbing out of your contract somewhatdamaged (badly, I suspect)......

[somewhatdamaged 60]

Has anyone other than me actually complained to WiManx though?

 

Honestly i don't know how they can say no to me leaving

 

was receiving 4.5-5MB/s on VDSL (contract had expired)

 

Signed up for a new 18 month deal for the Super Fast 80MB/s service. The next day, it runs like shit and i can barely use my internet

 

How they can say that this is something i just have to suck up is beyond me.

 

Also, this is worrying too :-

 

"We have previously indicated that priority will be given to applications such as browsing, email, streaming, instant messaging, gaming and VOIP which moving forward will be a constant consideration for the service. "

 

So traffic shaping will permanently be in place from now on.

 

Whereas Manx Telecom say:-

 

 

Unlimited? Really?

Yes! Ultima Plus Unlimited has no fair usage policies hidden in the terms and conditions. You can be online downloading as much as you want, for as long as you want, all month, with nothing extra to pay.

Unlimited means unlimited.

Edited March 27, 2015 by somewhatdamaged