Jump to content
Manx Forums, Live Chat, Blogs & Classifieds for the Isle of Man

Recommended Posts

Guest MrFunk

Heard this morning that the word on the grapevine is that WiManx have apparently dropped the ball on this upgrade and don't have the bandwidth to service their customers, hence having to use a traffic shaping solution. It has been raised with Manx Telecom, and they are deliberately dragging their heels over it whilst their customers receive a better service

 

A friend of a friend moved from WiManx to MT, and said the difference was night and day

 

I'm going to stick with WiManx and give them time to sort it, but if its not resolved by April, i'll switch providers

 

I've heard something along the same lines but it was somebody who doesn't hide what they think of MT, they're not a big fan so I was taking it with a pinch of salt. Will be interesting to see if/how MT customers are effected when it gets resolved. Wi-Manx and Sure seem to be in the same boat because the 2 people I know who've upgraded with Sure aren't very happy either.

 

I thought everybody who took the free upgrade through Wi-Manx was tied in to a new contract?

Edited by MrFunk

Share this post


Link to post
Share on other sites

im not far from Dalton st and am having poor browsing and streaming speeds. Speed test is pretty good 30mb but not rock solid.

 

i still have a 3 sec wait for a new domain to load which seem like DNS issues to me.

Share this post


Link to post
Share on other sites

I thought everybody who took the free upgrade through Wi-Manx was tied in to a new contract?

Yep, that's what I was going to post. I had to give email confirmation that I consented to a 24month renewal.

 

I'm still giving them time to sort it out. It's not really affecting me to be honest, the slower NNTP etc is noticeable but seeing as most of my stuff is automated, the only time I realise it's been slower is when I look at logs. The upstream increase is noticeable.

Share this post


Link to post
Share on other sites

Was on my relatives WiManx ADSL2 last night, syncs at full 16mbit (their line is only around 60 metres to the cab at the end of their road)

 

downloads going between 0.5 and 6mbit max, upload was as expected

 

(i remoted to my machine (MT VDSL plus) and the same file was downloaded at near the max 44mbit)

Share this post


Link to post
Share on other sites
Guest MrFunk

Just checked Wi-Manx support and I'm in one of the areas that was upgraded for extra "capacity" last week. It's from about this time of day it starts to go flakey so I'll keep an eye on things tonight. The ping and upload have been rock solid all along, well since they shaped it, so I'll just keep an eye on download speeds. If it's purely down to Wi-Manx not buying enough and not contention then with the extra capacity I'm expecting to see it perform great during peak times....so far it's dropped roughly 25% since 15:30, Speedtest and real life download tests from my own server.

Share this post


Link to post
Share on other sites

I'm still giving them time to sort it out. It's not really affecting me to be honest, the slower NNTP etc is noticeable but seeing as most of my stuff is automated, the only time I realise it's been slower is when I look at logs. The upstream increase is noticeable.

 

 

Yeah that's my take on it too (well, apart from the upload bit since i can't get VDSL+) - download speeds are well shonky at peak times but by all accounts they're keeping latency alright and my online gaming experience is fine too, after that first really dodgy weekend.

 

Just allow a bit longer for downloads seems to be where it's at.

 

I'd like to see them get this sorted in due course though, as overall I'm still left with a significantly worse service to what I had a few weeks ago for the same price. Certainly at the moment I'd be better off on a cheaper ADSL package as my download speeds are back down to about where they were on ADSL!

Share this post


Link to post
Share on other sites
Guest MrFunk

As of 5 minutes ago it's still dropping just as bad as it was before the VDSL capacity upgrade by Wi-Manx. Current download speed has dropped around 90% compared to what it was at 3:30 this afternoon. Ping is holding tight to within 10-15ms. Uploads still fine.

 

I'll give them every chance to get it sorted, my gut feeling is that I'll just have to get used to scheduling larger downloads.

Share this post


Link to post
Share on other sites

 

Just been upgraded on Sure to VDSL+

First test to Bluewave:-

4154789849.png

Second test to Manx Telecom:-

4154795930.png

Final test to Namesco in London:-

4154798050.png

 

Bit disappointed in this really as its the same download give or take but only the upload has increased. This is Sync'd at 82339kb DOWN AND 10999kb up.

After a few more days are you any happier with your speeds, have they improved at all?

 

Nope. Still the same. These done right now peak time 9pm.

4168382208.png

4168393038.png

 

I'm still happy though but I did expect an improvement in downloads but for £25 a month (as my Wife has a contract phone with Sure) I cant really complain.

Share this post


Link to post
Share on other sites

Mine's gone poor again - NewsGroups on TCP 443 down to < 500KB/s

 

4168565452.png

 

This is a shame - I've been with Wimanx for years and their service has been second to none.

Share this post


Link to post
Share on other sites
Guest MrFunk

And every evening since they rolled out 80Mb.

 

Yet during the day (from about 8:30 till 4:30ish) and after midnight it's fine. It would be nice if Wi-Manx would chip in with some sort of an official update with this, they've got all the social media tools at their disposal and all they want to talk about is us pushing new customers their way.

 

I'm still not convinced it's entirely their fault but surely enough fuss is being made for it to warrant some sort of an offical response?

Share this post


Link to post
Share on other sites

Response i received from my complaint email:-

 

 

 

Hi xxx

 

Traffic Management has to be utilized at peak times to ensure fairness to all our customers. The upgrade path in place to increase bandwidth during peak times, this should be in place within the next few months. There is unfortunately nothing we can do until this upgrade is in place.

 

Kind regards

 

Wi-Manx Support

Edited by somewhatdamaged

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...