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Anyone know why Tescos in Douglas is so poorly managed?


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Tescos at the weekend was surely a vision of hell. Why is it that the staff at the self check out did not think to place used scanners back in their cradles at the entrance so that new customers could use them. Instead, there was a huge queue waiting for scanners, a huge queue to use the self check out. 
Unlike other major supermarkets, crowding is not helped by the huge metal grills of cardboard boxes blocking aisles and staff getting in the way with their trolleys collecting items for delivery. In the U.K. this work is done out of hours. 
needless to say, after helpfully suggesting to staff that they might replace the scanners in the holders I left for shoprite. Yes the prices are higher, I can’t get what I want but at least it isn’t bedlam. 
Oh for a decent supermarket here. 

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I swear somebody follows me round in there taking notes of what I buy and immediately cancels any future stock orders. 

Helpful hint if you're doing a small shop - If you forget your 'bags for life' and are still keen on saving turtles, take your wire basket home. Mrs Phantom thinks i'm crazy, but frankly I think

There are a lot of people that use delivery services because of lack of mobility or old age or have not got transport I would suggest carbon footprint does not even enter their minds.

My only "problem" with Tesco is that they don't stock the range of goods they do in UK stores. Other than that, the staff are friendly and helpful

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1 minute ago, MrPB said:

They’re now up to 4 weeks in advance for home deliveries too. Tesco here is a right bag of crap but you assume lack of adequate competition means that they can get away with such shoddy service. 

One way to avoid the delay would be for the person to shop for themselves. Never tried the home delivery as I heard of the substitutions they send if your first choice isn't available. Do you happen to know why the deliveries are four weeks in advance?

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9 minutes ago, Patient centred said:

What are “manx staff”? Do you mean those born on the Isle of Man to Isle of Man parents? Is this racist? 

What is your interpretation of Manx staff then?

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9 minutes ago, WTF said:

is it because they use manx staff ?  or more like they have to use the SPC and manx infrastructure.

None of those would explain why you have to book deliveries four weeks in advance (even the Steamie isn't that slow).  The simple fact is that they are booked up in advance because home delivery is more popular than the ability to fulfil it.  Demand exceeds supply, so as soon as they become available the slots get taken.  It doesn't actually take many customers wanting home delivery to do this if regular users know how to pick up regular slots for say a weekly delivery.  Which they will or they wouldn't be regular.

I suspect there's no real incentive for Tesco to increase the number of delivery vans and so slots because they almost certainly have much bigger overheads on the service than they would in the UK - mainly because they need to serve the whole Island, so average distance to customer will be higher.

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It isn't badly managed, though there are improvements that could be made. It's one of their most successful stores across the entire British Isles. 

They do need more vans on the island for the home delivery option as they are jammed packed every single day, and UK wide they need a better algorithm for their delivery vans (A driver will go to Peel to Castletown to Peel to Ramsey to Peel to Port Erin rather than doing them by areas)

They do also employ a vast proportion of workers who are immigrants to the island rather than employing locals, yet get away with it because they are Tesco. 

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there is only a 3 week backlog on home delivery. not 4. You can only book 3 weeks in advance (except from mid December to 1st January, when it is 4).

Slots 21 days ahead are released each morning around 03.00. By 09.00 the slots 21 days ahead are all full. They also release a few slots for the next day, so you can pick up short notice slots the morning of the day before.

There are too few slots because there aren't enough trucks or drivers. There isn't room at Lake Road.

Tesco applied for planning to extend the store, stock a greater range put in a mezzanine and increase the loading bay space for home deliveries, meaning more vans and more slots, and to create collect by car space.

Our planners knew better and refused.

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16 minutes ago, Grounds Keeper Willy said:

They put in for planning to extend the home delivery depot a while ago. They got turned down. That’s the IOM for you. The environmental issue is mentioned above and only in an Island that has made a climate change declaration to dramatically reduce emissions could you have a planning application that would facilitate more cars not being used on trips into town being turned down. 

I was aware of that, but as John points out the additional capacity was part of a much bigger plan to increase the store, which was turned down.  I suspect that they could increase the number of delivery vans using current or modestly improved infrastructure if they really wanted, but it would increase pressure in other areas - more staff clogging up the aisles,  more staff needed in a market where there is very little structural unemployment.

And they are really also using the shortage of home delivery as a lever to promote more general expansion in a very profitable market for them[1], so there is little incentive to solve the problem when they probably aren't making that much out of home delivery.  As no other supermarkets offer it, they're unlikely to lose people who have to have it - they'll just need to get up in the middle of the night.  Everyone else will just have to keep on driving.  Even if they did get expansion it's unlikely that this would change.

 

[1]  By the way, whatever did happen to the 'Tesco Tax'?

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43 minutes ago, Manxberry said:

It isn't badly managed, though there are improvements that could be made. It's one of their most successful stores across the entire British Isles. 

 

It IS badly managed at the self checkout/ scanner but. The last two times I have been there have been no scanners left in the cradles because the staff have been ‘too busy’ to move 40 of them from the drop off to the cradles which men’s the charge runs down this delaying things further. It ain’t rocket science. 
This is in addition to blocked isles by jobs that could be done out of hours or outside of the busy times 

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