hagar the horrible Posted April 2, 2020 Share Posted April 2, 2020 I have an account with Tesco, made an online order and tried to check it out for click and collect, put in my IOM postcode and it showed my nearest store as Carrickfergus, tried to phone and Tesco Website for help which is a waste of time, whats going on? is click and collect no longer available at Douglas store? any help much appreciated, thanks. Quote Link to comment Share on other sites More sharing options...
manxst Posted April 2, 2020 Share Posted April 2, 2020 Click and collect has never been available, has it? Think the development of the store, which was subsequently vetoed, was going to allow the implementation, but obviously that never happened. Quote Link to comment Share on other sites More sharing options...
woolley Posted April 2, 2020 Share Posted April 2, 2020 Pretty sure it never has been available. Quote Link to comment Share on other sites More sharing options...
gettafa Posted April 2, 2020 Share Posted April 2, 2020 All stores should implement Click and Collect to keep their staff safe and public safe. Even just essentials to keep it simple - say milk, bread, egg, spuds. Quote Link to comment Share on other sites More sharing options...
Neil Down Posted April 2, 2020 Share Posted April 2, 2020 It used to work. I ordered a shredder and picked it up from the store five days later 1 Quote Link to comment Share on other sites More sharing options...
John Wright Posted April 2, 2020 Share Posted April 2, 2020 6 minutes ago, Neil Down said: It used to work. I ordered a shredder and picked it up from the store five days later You can get in store delivery for non food items. Think you are confusing that with click + collect for food. Problem with food is they need a chill and freeze store. Click and collect food items need to be chilled. They collect early. The trolley may sit around 12 hours before you collect. Or you may not collect and stuff may go back on display. Tesco Douglas doesn’t have the space, or the installed chill/freeze facility. There’s no Local warehousing in their supply chain either. Tesco applied for PP for a mezzanine, that would have freed up floor space to store 20, or so, trolleys. Planning knocked it back. 2 Quote Link to comment Share on other sites More sharing options...
Neil Down Posted April 2, 2020 Share Posted April 2, 2020 Just now, John Wright said: You can get in store delivery for non food items. Think you are confusing that with click + collect for food. Problem with food is they need a chill and freeze store. Click and collect food items need to be chilled. They collect early. The trolley may sit around 12 hours before you collect. Or you may not collect and stuff may go back on display. Tesco Douglas doesn’t have the space, or the installed chill/freeze facility. There’s no Local warehousing in their supply chain either. Tesco applied for PP for a mezzanine, that would have freed up floor space to store 20, or so, trolleys. Planning knocked it back. Thinking about it you may well be correct. I ordered it in store and customer service ordered it. Pretty sure they referred to it as click and collect though. Quote Link to comment Share on other sites More sharing options...
snowman Posted April 2, 2020 Share Posted April 2, 2020 he is correct Quote Link to comment Share on other sites More sharing options...
dilligaf Posted April 2, 2020 Share Posted April 2, 2020 My wife and daughter used to order from home, online or from the Tesco catologue, then get me to collect from Lake Road Quote Link to comment Share on other sites More sharing options...
hagar the horrible Posted April 2, 2020 Author Share Posted April 2, 2020 4 minutes ago, dilligaf said: My wife and daughter used to order from home, online or from the Tesco catologue, then get me to collect from Lake Road Exactly what I did which is how I came to register an account with them, as they have your address indicating your location I would have thought they would have made it known that click and collect for groceries is not possible at the Douglas store, I spent half an hour selecting items and adding them to my basket and the at checkout not able to complete and a further half hour trying to contact them by phone for clarification having to listen to all sorts of crap including how to apply to Tesco for a job Quote Link to comment Share on other sites More sharing options...
dilligaf Posted April 2, 2020 Share Posted April 2, 2020 1 minute ago, hagar the horrible said: Exactly what I did which is how I came to register an account with them, as they have your address indicating your location I would have thought they would have made it known that click and collect for groceries is not possible at the Douglas store, I spent half an hour selecting items and adding them to my basket and the at checkout not able to complete and a further half hour trying to contact them by phone for clarification having to listen to all sorts of crap including how to apply to Tesco for a job Our family only ever ordered household stuff or clothing. Not sure when the service ended though. Quote Link to comment Share on other sites More sharing options...
Neil Down Posted April 2, 2020 Share Posted April 2, 2020 1 hour ago, snowman said: he is correct who is? Quote Link to comment Share on other sites More sharing options...
John Wright Posted April 2, 2020 Share Posted April 2, 2020 5 minutes ago, dilligaf said: Our family only ever ordered household stuff or clothing. Not sure when the service ended though. Not sure it has. Click & collect for food has never been available. Quote Link to comment Share on other sites More sharing options...
John Wright Posted April 2, 2020 Share Posted April 2, 2020 8 minutes ago, hagar the horrible said: Exactly what I did which is how I came to register an account with them, as they have your address indicating your location I would have thought they would have made it known that click and collect for groceries is not possible at the Douglas store, I spent half an hour selecting items and adding them to my basket and the at checkout not able to complete and a further half hour trying to contact them by phone for clarification having to listen to all sorts of crap including how to apply to Tesco for a job I’m obviously OCD/anally retentive. I always book my slot first. Quote Link to comment Share on other sites More sharing options...
war baby Posted April 2, 2020 Share Posted April 2, 2020 We can never get a slot, always gone immediately they open up. Quote Link to comment Share on other sites More sharing options...
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