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Manx Care Has Failed


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1 hour ago, Roger Mexico said:

The real question is how they are getting away with it and why politicians seem unable to stop them.  I think basically because the whole system is corrupted and has evolved to allow senior civil servants to do whatever they want and protect them from any repercussions, unless they inconvenience others of their class.  Some of this is written into the rules of how the government operates, via Codes, the rules of Tynwald and so on, but others are enforced by 'guidance' from other parts of government, especially the AG's Office and Cabinet Office.

They’ve had their ass kicked round the room by a professional legal team but they’re still living in the government delusional bubble where they think that they can still control the outcome. Ranson’s defense team from the start have shown not only the DHSC but the AGs Office and Personnel Department to be rank amateurs hiding behind a culture of bullying and corrupt behaviour to cover their tracks. But her legal representation has been meticulous even down to having meta data in documents submitted analyzed and tracked. Hopefully this is a final nail in the coffin for some of these arrogant bullies who think that they can do what they like without suffering any repercussions. You know full well though that there will still be some in government going “There is no way that I’m going to accept that I am wrong in any of this” who will try to take it as far as they possibly can to try to avoid them being exposed. 

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5 hours ago, Wavey Davey said:

They’ve had their ass kicked round the room by a professional legal team but they’re still living in the government delusional bubble where they think that they can still control the outcome. Ranson’s defense team from the start have shown not only the DHSC but the AGs Office and Personnel Department to be rank amateurs hiding behind a culture of bullying and corrupt behaviour to cover their tracks. But her legal representation has been meticulous even down to having meta data in documents submitted analyzed and tracked. Hopefully this is a final nail in the coffin for some of these arrogant bullies who think that they can do what they like without suffering any repercussions. You know full well though that there will still be some in government going “There is no way that I’m going to accept that I am wrong in any of this” who will try to take it as far as they possibly can to try to avoid them being exposed. 

This applies to an entire generation and cadre of senior CS who believe that they are God's gift to the Island and are untouchable. Who believe that they are exempt from laws and regulations, if not endowed with the right to change or alter them at will. Quite simply because they have got away with it for so long under the present system. 

Unless the Deemster is blind or influenced, this is going to be a very expensive folly that is not only going to make a fool out of Hooper but is also going to expose those in the first paragraph for who and what they are. Somewhere down the line it had to happen, by the law of averages if nothing else.

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On 8/16/2022 at 1:57 PM, Boo Gay'n said:

The Information Commissioner has imposed a penalty of £170,500 (One hundred and seventy thousand and five hundred pounds) on Manx Care for infringements of the data protection legislation.  The maximum penalty that can be imposed is £1M.

https://www.inforights.im/organisations/latest-news-updates/2022/aug/penalty-imposed-on-manx-care/

They finally produced a (sort of) apology yesterday.  Apparently it's all the fault of the DHSC (even though the same people are in charge) and apparently 'colleagues' were doing other things during Covid (even though the original breach was in 2019) but never mind because:

Earlier this year, an information governance review was commissioned from KPMG – in its capacity as the external partner appointed to support the delivery of the Island’s health and care transformation programme – and found that Manx Care had insufficient resource to meet its statutory compliance responsibilities in this area. Since then, Manx Care has invested in additional staffing to support a permanent Information Governance function, along with securing temporary resource and funding to support a continuous compliance and improvement programme that addresses the findings and recommendations outlined within the KPMG review.

So in other words they did nothing for well over two years hoping it would go away and then they, when it didn't, they got their mates at KPMG to tell them they needed to employ yet more chums and spend yet more money.

This whole verbose effusion is notable for how little it says at enormous length.  These are supposed to be information professionals (even the stuff the PR people churn out isn't this awfully written) and yet are unable to communicate any information whatsoever.  The intention isn't to inform but to sooth and assure us that we are capable hands, despite all evidence of the opposite.  These are doctors who have zero medical knowledge but believe that the only important thing is a good bedside manner.  Which they don't have.

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Moulton missed a trick when Hooper pointed to Magson and Ashford being 'gone' and Malony?. He should have asked 'how many' of the admin staff at DHSC have been 'goned', not names, just figures???

It would assure us that there are some changes as promised by Cannan?

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Whats it going to take, a senior civil service member murdering someone and walking out of court free, it was the fault of the person murdered.  Not the civil service personal, who has had to retire on a eye watering hand shake and a pension due to stress. Our responce to the problem, hire more managers. This always sorts the problem. 

Fantasy?.

Who knows.

Also judges/Deemsters/Police after exhaustive investigations move on nothing to see, move along there. 

Edited by Dirty Buggane
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On the Manx care apology, I am stunned that someone hasnt configured a simple email policy to restrict internal recipients to 10 without management approval.  This would take 15 minutes at most.

Richard wild, if you are reading this and use my suggestion please remember to acknowledge my contribution at your next performance appraisal.  Assuming you still have a job.

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“Historic breaches” says Manx Care in its epistle to the masses, trying it’s best to blame everything on everyone else in a diabolical, almost incomprehensible, “apology”.  Is this its entry to a government award for business bullshittery?

The big email cock up was October 2021, followed by others after that according to Commissioner - that’s on Manx Care’s watch - how is that “historic”?  don’t they read anything or realise what it’s about? 

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17 minutes ago, 360 View said:

“Historic breaches” says Manx Care in its epistle to the masses, trying it’s best to blame everything on everyone else in a diabolical, almost incomprehensible, “apology”.  Is this its entry to a government award for business bullshittery?

The big email cock up was October 2021, followed by others after that according to Commissioner - that’s on Manx Care’s watch - how is that “historic”?  don’t they read anything or realise what it’s about? 

No they don't even understand the problem, as evidenced in the info commissioner report.

Internal mail issues will not be fixed by spending millions on yet another flaky NHS UK system, nor by recruiting a whole team of managers on over 60k each 

Screenshot_2022-08-20-08-24-30-67_e2d5b3f32b79de1d45acd1fad96fbb0f.jpg

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Manx Care still cannot get even the most basic things right. 

I saw a consultant in early July. The letter to my GP was dictated on the day of my appointment but not typed until 23 days later. It was not delivered until 7 days after typing. The letter indicated that I would be reviewed again in 6 months. My appointment letter arrived yesterday - the appointment is in April 2023 - 10 months after my July appointment. 

The letter is on Manx Care headed notepaper which at the top right hand corner shows the address as follows:

Nobles Hospital

Strang

Douglas

ISLE OF MAN

IM4 4RJ   

The footer at the bottom shows:

Manx Care· Noble's Hospital· Strang ·Braddan · Isle of Man· IM4 4RJ

If they cannot get letter production, the appointments system or the address on their headed notepaper right what hope is there for them to ever get to grips with an IT system??  

It really is woefully pathetic.  

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On 8/17/2022 at 7:02 PM, cissolt said:

Some of the salaries involved are shocking, and they report into Richard Wild? What salary is he on? Looks like they could save some money be culling him and not recruiting for these non-jobs.

Wild head should roll, he been in the roll for years so it’s his incompetence 

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