enbee
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Posts posted by enbee
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2 hours ago, Roger Mexico said:
Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find:
Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business.
He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments.
Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments.However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May:
Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months
Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate.
Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months
Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function.
Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months
Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation.
Department for Work and Pensions (DWP)
Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months
Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months
Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners.
Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months
Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013.
Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months
Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor
Wokingham Borough Council
Transformation Programme Manager Jul 2010 - Jan 2011 7 months
Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring
Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months
Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring
Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year
To lead Customer Service Teams through a challenging period of change due to Local Government Restructure
Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months
Responsible for Contact Centres and Customer Services
Programme Manager Home Office 2005 - 2007 2 years
To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police.
There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need.
https://www.plymouthherald.co.uk/news/plymouth-news/labours-finance-chief-denies-crying-4708984
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Before it was sold about 20 years ago it was described as an idyllic location with stunning sea views.
Certainly gets a bit lively at times.
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20 hours ago, Whatnonsence said:On a temporary basis the Town Hall will be closed between 13.00 and 14.00 daily.This decision has been made following a sustained period of antisocial behaviour by a small number of Secondary School pupils which is now committing significant time from both Commissioners employees and input from the Constabulary.
Perhaps they’re protesting about something.
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14 minutes ago, finlo said:
I don't recall Argos in there but I think it was previously Etams and an amusments before that Barry Nobles?) and before that I think it was Lipton's with an upstairs restaurant/cafe.
I think someone sold goods from Argos over herein the late 1990s. Argos catalogues we’re distributed. What went wrong I don't know. Possibly goods didn’t arrive. I was told by a senior manager that Argos would in no circumstances ever have a presence on IoM
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Perhaps they’re going to legalise assisted dying.
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I am nor sure how relevant this is so I post it for information purposes. It had been proposed that the new access road to the Terminal would also give access to flats to be developed nearby. The road originally was was apparently exclusively for access to the terminal.
The developers plans have been turned down and there is now to be an enquiry by the planning inspectorate.
https://www.engageliverpool.com/news/west-waterloo-dock-plans-opposed-by-residents/
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The Long Wave Radio Station
BeeManx
Big Shop
Our Hopes, Our Dreams, Our Money.
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Would that be the same Bee Gees that claimed in their autobiography to have been born in Manchester? As if being born in Douglas was something to be ashamed of.
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I’m sure they would be given a warm welcome if they visited Anagh Coar and popped into The Heron for a pint.
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1 hour ago, Roger Mexico said:
It's a bit of a mystery. He was appointed as Operations Manager at Ronaldsway (and so one of Reynolds' deputies) last September. You would have thought that someone outgoing would be all over the media, but I can find nothing since. I can't find anything Manx on his Twitter, just a lot of russophile stuff - though he seems to keep his professional and media profiles separate (I couldn't find his job before coming here). The only evidence he is still here is that he's giving a talk to Rotary next month.
But then Reynolds herself has been uncharacteristically quiet recently. The motto at the Airport now seems to be 'Never apologise, never explain".
Is this the gentleman referred to here?
http://teamxander.blogspot.com/2019/05/1990s-pointless-celebrities-1st-june.html
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Couldn’t they wait until the new generation type are rolled out that will let you switch suppliers?
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Manx2 Also going to be flying to Gloucester with onward link to Jersey starting September. See http://news.cheapflights.co.uk/flights/2007/07/isle-of-man-lin.html
Another external appointment
in Local News
Posted · Edited by enbee
Duplicate post