Punisher Posted October 14, 2012 Author Share Posted October 14, 2012 I tried National tyres today and I can see they have a lot of thumbs up from people on here - give them there due they where very busy but after standing in the office for 10 minutes awaiting somebody's attention and a further 5 minutes stood by the garage entrance being completely ignored I got in my car and drove off. A simple "I'll be with you as soon as I can mate" would have pacified me It is saturday, not full staff and neal the boss is away,, hey are busy for a reason. Oh well that's ok then - when the boss is away everything falls to shit - Neal put your foot in your staffs arse and teach them some customer relation skills. You won't be busy if they are not capable of the basics of customer service. sure he will be gutted to lose such a polite customer I think he should be more gutted that he cannot trust anybody to look after his business while he is away - I own a lot more than 1 car and have 20 staff that also all drive, they will not be using this garage. Mainly down to you annoying me even more! Link to comment Share on other sites More sharing options...
Punisher Posted October 14, 2012 Author Share Posted October 14, 2012 I tried National tyres today and I can see they have a lot of thumbs up from people on here - give them there due they where very busy but after standing in the office for 10 minutes awaiting somebody's attention and a further 5 minutes stood by the garage entrance being completely ignored I got in my car and drove off. A simple "I'll be with you as soon as I can mate" would have pacified me It is saturday, not full staff and neal the boss is away,, hey are busy for a reason. i've stood there for a while too, once,and this is i think why. there isn't ONE office person, they all seem to be in and out and the person with empty hands answers the phone. if you can't be bothered to communicate with next face that passes you, to make them aware that you haven't yet been spoken to and explained what you want, you only have yourself to blame. Thats the last time I throw a coin in your hat outside Marks and Spencers whilst you destroy the art of playing the violin - judas Link to comment Share on other sites More sharing options...
molly Posted October 14, 2012 Share Posted October 14, 2012 I tried National tyres today and I can see they have a lot of thumbs up from people on here - give them there due they where very busy but after standing in the office for 10 minutes awaiting somebody's attention and a further 5 minutes stood by the garage entrance being completely ignored I got in my car and drove off. A simple "I'll be with you as soon as I can mate" would have pacified me It is saturday, not full staff and neal the boss is away,, hey are busy for a reason. Oh well that's ok then - when the boss is away everything falls to shit - Neal put your foot in your staffs arse and teach them some customer relation skills. You won't be busy if they are not capable of the basics of customer service. sure he will be gutted to lose such a polite customer I think he should be more gutted that he cannot trust anybody to look after his business while he is away - I own a lot more than 1 car and have 20 staff that also all drive, they will not be using this garage. Mainly down to you annoying me even more! You sound like you need to go to a 'kwick fit' type place where staf are well trained in kissing ass. Link to comment Share on other sites More sharing options...
Punisher Posted October 14, 2012 Author Share Posted October 14, 2012 I tried National tyres today and I can see they have a lot of thumbs up from people on here - give them there due they where very busy but after standing in the office for 10 minutes awaiting somebody's attention and a further 5 minutes stood by the garage entrance being completely ignored I got in my car and drove off. A simple "I'll be with you as soon as I can mate" would have pacified me It is saturday, not full staff and neal the boss is away,, hey are busy for a reason. Oh well that's ok then - when the boss is away everything falls to shit - Neal put your foot in your staffs arse and teach them some customer relation skills. You won't be busy if they are not capable of the basics of customer service. sure he will be gutted to lose such a polite customer I think he should be more gutted that he cannot trust anybody to look after his business while he is away - I own a lot more than 1 car and have 20 staff that also all drive, they will not be using this garage. Mainly down to you annoying me even more! You sound like you need to go to a 'kwick fit' type place where staf are well trained in kissing ass. Not a bad idea! Hear they do a very nice bellend wax for free - it would maybe take the sting out of handing over nearly a £1000 for tyres to a bunch of arrogant ungrateful fuc..........ah bollocks to this I am tired, going to bed. Link to comment Share on other sites More sharing options...
x-in-man Posted October 15, 2012 Share Posted October 15, 2012 Moaning about a busy firm. Bugger me, you lot are a bunch of ....... Go back later, 5 miles on a set of tyres is not going to make that much difference.. unless you have left it too late to change them. If, for instance, you need 4. Ring 'em to make sure they have them, arrange the price and time, take it in. Simple. Got a puncture, drop it off after fitting your spare and pick it up later. Link to comment Share on other sites More sharing options...
spermann Posted October 15, 2012 Share Posted October 15, 2012 I tried National tyres today and I can see they have a lot of thumbs up from people on here - give them there due they where very busy but after standing in the office for 10 minutes awaiting somebody's attention and a further 5 minutes stood by the garage entrance being completely ignored I got in my car and drove off. A simple "I'll be with you as soon as I can mate" would have pacified me It is saturday, not full staff and neal the boss is away,, hey are busy for a reason. Oh well that's ok then - when the boss is away everything falls to shit - Neal put your foot in your staffs arse and teach them some customer relation skills. You won't be busy if they are not capable of the basics of customer service. sure he will be gutted to lose such a polite customer I think he should be more gutted that he cannot trust anybody to look after his business while he is away - I own a lot more than 1 car and have 20 staff that also all drive, they will not be using this garage. Mainly down to you annoying me even more! So how long have you been associated with Island Exhaust Systems? Link to comment Share on other sites More sharing options...
sirstabby Posted October 15, 2012 Share Posted October 15, 2012 I also agree with national tyres BUT you should buy the tyres online from tyre-shopper.co.uk first. They use national tyres on the IOM and they are a lot cheaper. Link to comment Share on other sites More sharing options...
sideways Posted October 16, 2012 Share Posted October 16, 2012 Still interested to know which firm gave the bad service up North ... bit unfair on the other Northern tyre companies who might be giving and excelent service.. Link to comment Share on other sites More sharing options...
Punisher Posted October 16, 2012 Author Share Posted October 16, 2012 So how long have you been associated with Island Exhaust Systems? Never used them and nothing to do with them. How long have you been using the powers of Uri Geller? Ended up using Formula Fast Fit and have to say a big thumbs up! and no I am not associated with them Link to comment Share on other sites More sharing options...
bbbiom Posted October 17, 2012 Share Posted October 17, 2012 I have to say, it is a bit unfair tarring all the garages up north with the same brush. I think you should name and shame. I have to say that i personally have been using Northern Tyre and Exhausts since they opened a few years back, and have always found their prices to be at least 25% cheaper than the other one i used before. The lads are always friendly and polite, and always seen to know what they are doing. I assume you went back to the garage to complain, and point out the faults. What was their response? Link to comment Share on other sites More sharing options...
mulokin Posted October 17, 2012 Share Posted October 17, 2012 Northern Tyres welcome to the forum. Link to comment Share on other sites More sharing options...
billymacker Posted October 17, 2012 Share Posted October 17, 2012 I have to say, it is a bit unfair tarring all the garages up north with the same brush. I think you should name and shame. I have to say that i personally have been using Northern Tyre and Exhausts since they opened a few years back, and have always found their prices to be at least 25% cheaper than the other one i used before. The lads are always friendly and polite, and always seen to know what they are doing. I assume you went back to the garage to complain, and point out the faults. What was their response? i have to agree with you i have also had very good service from northern tyre's, they also matched a online price from tyre-shopper.co.uk Link to comment Share on other sites More sharing options...
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