steve_iom Posted July 23, 2015 Share Posted July 23, 2015 Help needed! I have been "upgraded" this week to from the Sure 16Mb ADSL to the Sure 40Mb VDSL service. 2 days have now passed from MT visit and I still have no internet! Contacted Sure help desk last night, have been into store today and contacted help desk again tonight but I am no further forward! Sure have now provided me with 2 sets of settings for the VDSL 40Mb so I am looking for someone with Sure to confirm which works for them, if either are correct! Option 1 ATM settings VPI 0 VCI 38 Encapsulation PPPoE Authentication CHAP Primary DNS 212.30.8.70 Secondary DNS 212.30.16.251 Protocol PPPoE Modulation Type ITU-T 993.2 Option 2 Encapsulation: PTM PPPoE Authentication: CHAP Primary DNS: 46.31.200.20 Secondary DNS: 212.30.16.252 Protocol: Point to point protocol over Ethernet (PPPoE) Transport protocol – Packet Transfer Mode (PTM) Modulation Type: DMT or Auto Interleaving / Impulse Noise Protection on – default setting Interleaving / INP off – optional VLAN – Off Any pointers would be much appreciated Cheers. Link to comment Share on other sites More sharing options...
Smeagle Posted July 23, 2015 Share Posted July 23, 2015 PM'd you Link to comment Share on other sites More sharing options...
bazcabs Posted July 23, 2015 Share Posted July 23, 2015 Might be a silly question, but when I upgraded on WiManx my username changed, have you checked it's not something like that rather than settings Link to comment Share on other sites More sharing options...
steve_iom Posted July 23, 2015 Author Share Posted July 23, 2015 Yep I've checked with Sure and they have confirmed that my username and password are correct. Cheers Link to comment Share on other sites More sharing options...
steve_iom Posted July 26, 2015 Author Share Posted July 26, 2015 Now resolved. Sure gave me one of their routers to try and it connected up straight away to the internet. I was very suspicious at this so checked the settings and sure enough the DNS servers I had been given were different. I configured my ASUS router to these setting and it worked first time. My connection is now up and good. For anyone interested, the settings that worked were. Primary DNS: 37.18.143.20 Secondary DNS: 93.187.151.197 Link to comment Share on other sites More sharing options...
maxal Posted July 7, 2016 Share Posted July 7, 2016 Delete please Link to comment Share on other sites More sharing options...
joeyconcrete Posted July 7, 2016 Share Posted July 7, 2016 maxal - if you can post screenshots of the configuration for the VDSL/Internet, I am sure someone can guide you through Link to comment Share on other sites More sharing options...
maxal Posted July 11, 2016 Share Posted July 11, 2016 Just ordered the Netgear D7000 100UKS Nighthawk AC1900 router. I have my login details for my Superfast broadband from Sure but will get no help from Sure setting up my new router as I didn't buy one from them. Is there anyone on here who is with Sure and using Superfast broadband and has a Netgear router and set it up them selves which of the settings below did you use? Netgear Nighthawk AC1900 WIFI VDSL/ADSL D700 Chapter 3 Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup.........................................44 Manually Set Up an ADSL Internet Connection............................................49 Specify an ADSL Connection Without a Login Requirement..........................49 Specify an ADSL Connection With a Login Requirement and PPPoA or PPPoE Service.....................................................................................................54 Manually Set Up a VDSL Internet connection...............................................60 Specify a VDSL Connection Without a Login Requirement.............................60 Specify a VDSL Connection With a Login Requirement and PPPoE Service..65 Link to comment Share on other sites More sharing options...
immortalpuppet Posted July 11, 2016 Share Posted July 11, 2016 Set up wizard? Link to comment Share on other sites More sharing options...
maxal Posted July 11, 2016 Share Posted July 11, 2016 Set up wizard? Ok but I thought that woudn't work as am with Sure and it's the IOM? Also steve-IOM had problems due to Sures DNS settings Link to comment Share on other sites More sharing options...
immortalpuppet Posted July 12, 2016 Share Posted July 12, 2016 Shouldnt matter where you are or what ISP. It auto detects the connection type and then asks for your ISP login. DNS will be auto resolve. Thats if the wizard is any good. Link to comment Share on other sites More sharing options...
maxal Posted July 12, 2016 Share Posted July 12, 2016 Shouldnt matter where you are or what ISP. It auto detects the connection type and then asks for your ISP login. DNS will be auto resolve. Thats if the wizard is any good. Ok thank you for that I will try the wizard when the router arrives. Link to comment Share on other sites More sharing options...
dooahhdoo Posted July 13, 2016 Share Posted July 13, 2016 I'm on an old DGN3700V1 and what works for me :- Encapsulation PPPoE username@surevdslplus.com DNS 8.8.8.8 DNS 8.8.4.4 Multiplexing VC-Based VPI 0 VCI 38 DSL Mode Auto Transfer Mode PTM Syncs at over 80Mb/sec down and 10Mb/sec up so no reason to change it. Link to comment Share on other sites More sharing options...
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