Sentience Posted November 26, 2014 Share Posted November 26, 2014 Manx Telecom......leading the world in connectivity. Saga begins in Sept 2014. Decided the new phone was to be the Samsung Galaxy Note 4. MT shop say's Yes, most likely end of month (Sept). End of month: Sorry, slight delay, available the 10th of Oct....er sorry slight delay, the 17th. Oct 17th...sorry slight delay, around the middle of November. November 16th...sorry slight delay, probably closer to the end of the month. November 25th, "really sorry, now not available until sometime in 2015 and all networks are having problems with supply as is our supplier" (singular!!!) HOWEVER....IF I'M ON ANY UK NETWORK I CAN WALK INTO ANY OF THEIR MANY HIGH STREET SHOPS AND GET ONE TODAY!! I know...join a UK network. If that's your response, don't bother. My point is, a (supposed) world leader in this kind of technology only able to offer this level of service is incomprehensible. One supplier, unbelievable from a major Manx company....oh......wait. No longer a Manx company.....go figure. MT, You really should be embarrassed. 2 out 10....MUST do better! Edit, at all times everyone I spoke to were very, very polite. Link to comment Share on other sites More sharing options...
piebaps Posted November 26, 2014 Share Posted November 26, 2014 Purchasing power of a small market. Makes you realise that we're just a little backwater! Link to comment Share on other sites More sharing options...
Monkey boy Posted November 26, 2014 Share Posted November 26, 2014 The only thing MT are a world leader in is bullshit! Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 Reply to post 2....Yeh, I know Link to comment Share on other sites More sharing options...
AcousticallyChallenged Posted November 26, 2014 Share Posted November 26, 2014 MT really aren't that big in the grand scheme of things, and it's worth remembering that. How many Note 4s do you think they'll sell. I'd imagine it'd be in the dozens or maybe a hundred that they'd order, so small numbers compared to a company like 3 or O2 who buy them in by the thousands. The other thing to bear in mind is that companies like Hutchinson 3G (Three) tend to own networks in several countries, giving them more clout with suppliers. Even Sure is part of a bigger organisation (Batelco) Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 Reply to post 5. Agreed, but it still doesn't help Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 Once it was a monopoly, now it's simply just a duopoly Link to comment Share on other sites More sharing options...
immortalpuppet Posted November 26, 2014 Share Posted November 26, 2014 https://web.sure.com/isleofman/mobile/phones/ http://www.jtglobal.com/Jersey/Personal/Mobile/Handsets-and-tariffs/View-all-handsets/ There is the same kind of handset market. Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 Post 9. You lost me there. Relevance? Link to comment Share on other sites More sharing options...
trmpton Posted November 26, 2014 Share Posted November 26, 2014 Hardly their fault or poor service though is it. I would hazard a guess that they have been promised a delivery date for whatever small (very small) number of handsets they have ordered. Supply has run tight, and the suppliers will be taking small orders to help their biggest clients. What are MT meant to do about it? And why would they have more than one supplier? They won't be buying enough to carry much weight with one supplier, why would they dilute their limited buying power any more? Link to comment Share on other sites More sharing options...
immortalpuppet Posted November 26, 2014 Share Posted November 26, 2014 None of the small telcos have that handset. All the big EU networks have buying power where as the small ones don't. Buy your handsets unlocked from clove.co.uk or amazon etc rather from an operator. Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 yeh but no but yeh but no but etc it's still very frustrating. Link to comment Share on other sites More sharing options...
Sentience Posted November 26, 2014 Author Share Posted November 26, 2014 Boredom (descriptive name) Sorry mate.....don't need your help or opinion. Link to comment Share on other sites More sharing options...
trmpton Posted November 26, 2014 Share Posted November 26, 2014 Hardly their fault or poor service though is it. I would hazard a guess that they have been promised a delivery date for whatever small (very small) number of handsets they have ordered. Supply has run tight, and the suppliers will be taking small orders to help their biggest clients. What are MT meant to do about it? And why would they have more than one supplier? They won't be buying enough to carry much weight with one supplier, why would they dilute their limited buying power any more? Have you ever complained? Their customer service totally stinks, it's totally defensive, and it's almost turned around that it's your fault for being their customer that things have gone wrong. They act like they are still a state backed monopoly. It deserves,to go bust such is their staffs attitude sometimes. It's like going back in time to when you were grateful to own a bloody mobile phone and they were doing you a massive favour giving you one. Had two mobiles since 1996, three latterly, home phone and Internet since 1999, two extra lines for work, never had a single reason to complain. I pay them, they provide me with a service. The couple of times line issues have caused broadband issues I phoned them up and they fixed it. I have reasonable expectations and accept we are a small island, I also always deal with them politely and have never had an issue. Link to comment Share on other sites More sharing options...
Thomas Jefferson Posted November 26, 2014 Share Posted November 26, 2014 This is not your first anti-MT thread, Sentience. Do you work for Sure by any chance? Link to comment Share on other sites More sharing options...
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