SURE v MANX TELECOM

[2bees]

Not sure that bad customer service is specific to Sure, in my recent experience the days of good customer service are long gone (along with intelligent people working in banks, that's another thing of the past)

[immortalpuppet]

They are different offerings which is why there’s a difference in price. Sure have a basic service (Fibre) whereas MT offer a supported Mesh WiFi solution.

Wimanx have the best reputation for customer service and technical support over here although I don’t know what their pricing is.

Pretty sure if MT have raised pricing they will have done from a wholesale level meaning other ISP’s will raise theirs in turn. Fibre wasn’t part of the price increase from what the reports mentioned.

[Passing Time]

6 hours ago, immortalpuppet said:

They are different offerings which is why there’s a difference in price. Sure have a basic service (Fibre) whereas MT offer a supported Mesh WiFi solution.

Wimanx have the best reputation for customer service and technical support over here although I don’t know what their pricing is.

Pretty sure if MT have raised pricing they will have done from a wholesale level meaning other ISP’s will raise theirs in turn. Fibre wasn’t part of the price increase from what the reports mentioned.

So 100Mbps from MT is better than 100Mbps from Sure?

[immortalpuppet]

Speed is not the difference in the offers, it’s the same network to a point back to the data centres.

Sure and Wimanx offer service to the router as a package and a router to purchase.
 

MT offer a Mesh network and router as part of their rental where as traditionally service would only be supported to the demarcation of the internal network (WiFi) that is now being provided as standard.

There is a big difference in price, but it’s not like for like. If you don’t need a rented Mesh network, Don’t go to MT. If you do need Mesh, take a look at the options to buy and fit your own or rent some as a package from MT.

[Bombay Bad Boy]

MT are the only providers of a proper hardware landline. Sure and Wimanx's 'phone' lines are a VOIP service, so if ever there's an internet outage, you also lose your phone service.

I have MT landline, Wimanx ADSL, and Sure mobile. Customer service is about the same for all of them. Wimanx have recently removed the ability to pay bills through their customer portal, heavily pushing you towards DD.