somewhatdamaged Posted June 15, 2014 Share Posted June 15, 2014 Anyone else hate this? It annoys me that i have to install their software just to open a bill up, when i can simply log into the Sure website, and see a historical list of all my bills, and quickly view, or download whatever i want from wherever i want like work etc Also, i don't know if it's a Win 8.1 issue but when i open up an ebill i get this message "No apps are installed to open this type of link, search for an app on the app store" I can manually locate the extracted temp file and open it using chrome, but how many novices would know to do this? Anyone have an email address for MT support, as i would like to make a suggestion to change this stupid method. thanks Link to comment Share on other sites More sharing options...
ans Posted June 15, 2014 Share Posted June 15, 2014 First I've heard of this but there's no way I'm installing software just to see a bill. Link to comment Share on other sites More sharing options...
somewhatdamaged Posted June 15, 2014 Author Share Posted June 15, 2014 It's been around for as long as i can remember. I also loathe having to install software just to do this, which is why i prefer the method Sure (and countless other companies) use Link to comment Share on other sites More sharing options...
Monkey boy Posted June 15, 2014 Share Posted June 15, 2014 Ring them up & tell them your computer won't run their software so they'll have to find another way of getting you their bills, and that you are not going to pay for paper bills ( if they charge). Always remember that you're the customer because quite often MT forget, Link to comment Share on other sites More sharing options...
Slim Posted June 15, 2014 Share Posted June 15, 2014 Agree, it's shit and I refuse to use it. Not like my phone bill is top secret anyway, so why the ridiculous protection? Link to comment Share on other sites More sharing options...
AcousticallyChallenged Posted June 15, 2014 Share Posted June 15, 2014 First I've heard of this but there's no way I'm installing software just to see a bill.Never knew they insisted on a program just for it. Quite surprising in this day and age really, even my online banking lets me download everything as a PDF. Link to comment Share on other sites More sharing options...
John Wright Posted June 15, 2014 Share Posted June 15, 2014 I had to install this for my integrated bill. 3 landlines, two mobiles, plus 2 data cards. The bill is encoded. Once you've applied it the bill is in PDF for print out. Total pain. I complained loudly and despite initial suggestions I had to use it and couldn't have a paper bill I now get a paper bill with 20 plus pages of statistics and call records, which I don't actually need Link to comment Share on other sites More sharing options...
somewhatdamaged Posted June 15, 2014 Author Share Posted June 15, 2014 Very frustrating John. Typical Manx Telecom though. "This is how it is, like it or lump it" Like i said, although i am having quite a few issues with Sure, the user account part of the website is pretty damn good! Link to comment Share on other sites More sharing options...
BigDave Posted June 15, 2014 Share Posted June 15, 2014 It's completely bizarre. Yet, they only seem to push it on consumers - business customers just log in on the e-bill site and can download the bill in straight PDF format. Don't know why they don't use the same system for all. Link to comment Share on other sites More sharing options...
Albert Tatlock Posted June 15, 2014 Share Posted June 15, 2014 It makes business sense. Pfff. Just think how many extra phone calls they'd get if punters could easily access their bill details and started asking a few questions. Link to comment Share on other sites More sharing options...
Monkey boy Posted June 15, 2014 Share Posted June 15, 2014 Do they charge for paper bills? Link to comment Share on other sites More sharing options...
BigDave Posted June 15, 2014 Share Posted June 15, 2014 Yes. Well it's called a discount for e-bill, which pretty much amounts to the same. Link to comment Share on other sites More sharing options...
hornetman Posted June 16, 2014 Share Posted June 16, 2014 .. Link to comment Share on other sites More sharing options...
j2bad Posted June 16, 2014 Share Posted June 16, 2014 I imagine its a third party supplier who developed the system for the billing platform probably for another operator and they just sold it to MT on the cost savings angle. It certainly solves them having to do develop anything with their own websites and given their track record of internet based services like manx.net surely this is a better option than them trying to fudge something which could have ended with your call history in the hands of spammers etc. Link to comment Share on other sites More sharing options...
Leverna Posted June 16, 2014 Share Posted June 16, 2014 I have been using it for a while now - I was a bit miffed at having to download the encoder but never notice it now as whenever a new bill is emailed it just opens automatically. I guess a way around it would be to issue PDFs which have been password protected with your password choice when you register for online billing maybe? Link to comment Share on other sites More sharing options...
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