notwell Posted September 6, 2017 Share Posted September 6, 2017 On 8/16/2017 at 6:12 PM, Lxxx said: I did the same with BA and they had to pay out in the end. Got some lovely e-mail responses about how they value my custom but unfortunately it's not their fault. They even offered me a £100 voucher which I ignored. Two refusals from BA. Referred to CEDR. They acknowledged quickly. A week later email confirming full 800 euro payable and agreed by B A. I think where it is open and shut (and they are clearly at it) they should have to compensate extra. Link to comment Share on other sites More sharing options...
Lxxx Posted September 6, 2017 Share Posted September 6, 2017 Just now, notwell said: Two refusals from BA. Referred to CEDR. They acknowledged quickly. A week later email confirming full 800 euro payable and agreed by B A. I think where it is open and shut (and they are clearly at it) they should have to compensate extra. I agree. They're all at it and why wouldn't they really, most people will not bother taking it further and there is no penalty for stonewalling all applications. Link to comment Share on other sites More sharing options...
paswt Posted September 6, 2017 Share Posted September 6, 2017 3 hours ago, notwell said: Two refusals from BA. Referred to CEDR. They acknowledged quickly. A week later email confirming full 800 euro payable and agreed by B A. I think where it is open and shut (and they are clearly at it) they should have to compensate extra. I flew to the USA , one step up from 'steerage' , the 'inflight entertainment was not available and was "unfixable" , was offered a Downgrade to steerage which I declined . Contacted BA who thanked me and said i would be gratified to learn that the in flight entertainment was fixed for the return to the U K. The following year I flew to OZ , business class and emailed BA to let them know that I had been really well looked after by Cathay Pacific who I would be using on any further trips . as given their response to my previous correspondence (encl) they would be delighted for me . They did not respond but I intend to keep them posted of any further trips Link to comment Share on other sites More sharing options...
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