ballaughbiker Posted August 4, 2016 Share Posted August 4, 2016 know anything about Stobart's planes I think the two that are usually on our routes EI-REL & REM are around 10 years old but they do have a couple that are much older. I think REI is nearly 25 years old. Link to comment Share on other sites More sharing options...
woolley Posted August 4, 2016 Share Posted August 4, 2016 know anything about Stobart's planes I think the two that are usually on our routes EI-REL & REM are around 10 years old but they do have a couple that are much older. I think REI is nearly 25 years old. It doesn't give you the impression they think we're premier league does it? Link to comment Share on other sites More sharing options...
notwell Posted August 4, 2016 Share Posted August 4, 2016 It is difficult to see how you can make money in a regional airline business. Link to comment Share on other sites More sharing options...
paswt Posted August 4, 2016 Share Posted August 4, 2016 Just had a call from my son who was booked (with his family)on a flight with "easy jet" from Gatwick , after being told flight delayed now told it is cancelled as they don't have a crew to fly it. Link to comment Share on other sites More sharing options...
ballaughbiker Posted August 4, 2016 Share Posted August 4, 2016 250€ each then Link to comment Share on other sites More sharing options...
paswt Posted August 5, 2016 Share Posted August 5, 2016 250€ each then Well if they "cough up" then it will go some way to paying for the alternative flights tonight from the city at a mere £1,200. Given the level of "customer care" displayed so far it'll be interesting to see if they do offer any compensation/refund. Link to comment Share on other sites More sharing options...
Lxxx Posted August 5, 2016 Share Posted August 5, 2016 250€ each then Well if they "cough up" then it will go some way to paying for the alternative flights tonight from the city at a mere £1,200. Given the level of "customer care" displayed so far it'll be interesting to see if they do offer any compensation/refund. They're legally bound to. Link to comment Share on other sites More sharing options...
ballaughbiker Posted August 5, 2016 Share Posted August 5, 2016 I think you normally have to claim it. Link to comment Share on other sites More sharing options...
John Wright Posted August 5, 2016 Share Posted August 5, 2016 Yes you have to claim, and it's well hidden on their website. Don't use resolver or money expert. But expect them to duck, dive weave and do everything they can to try and make you give up. Link to comment Share on other sites More sharing options...
Lucozade 2 Posted August 6, 2016 Share Posted August 6, 2016 I applied for compensation after our Easyjet flight from Gatwick was delayed overnight and rescheduled for the following day, (and even that flight was delayed!) I've recently received an email from them saying we are not entitled to compensation. The reasons for the flight disruption was crew issues (the pilot could not fly any more hours that day). According to Easyjet this is classified as an 'extraordinary' event and therefore no compensation can be paid. Link to comment Share on other sites More sharing options...
ballaughbiker Posted August 6, 2016 Share Posted August 6, 2016 Easyjet are obviously unclear as to what constitutes an extraordinary event. Such things are unavoidable events that the airline could not have foreseen or planned for eg weather, airport/airspace closure, security issues, medical issues, bird strikes etc Aircraft tech. and crewing issues are not extraordinary. Don't give up as this response is obviously a tactic to divert or reduce the number of claims. Many will give up at the first hurdle though so I suppose you should expect them to chance their arm. Link to comment Share on other sites More sharing options...
Lxxx Posted August 6, 2016 Share Posted August 6, 2016 I applied for compensation after our Easyjet flight from Gatwick was delayed overnight and rescheduled for the following day, (and even that flight was delayed!) I've recently received an email from them saying we are not entitled to compensation. The reasons for the flight disruption was crew issues (the pilot could not fly any more hours that day). According to Easyjet this is classified as an 'extraordinary' event and therefore no compensation can be paid. Keep a copy of the response and then apply to the Civil Aviation Authority. Crew issues are the airlines responsibility but I guess they just hardball most claims and then pay up when they get told they have to a lot further down the line, knowing a lot of people will be fobbed off at the first stage. Link to comment Share on other sites More sharing options...
paswt Posted August 18, 2016 Share Posted August 18, 2016 250€ each then Well if they "cough up" then it will go some way to paying for the alternative flights tonight from the city at a mere £1,200. Given the level of "customer care" displayed so far it'll be interesting to see if they do offer any compensation/refund. 250€ each then Well if they "cough up" then it will go some way to paying for the alternative flights tonight from the city at a mere £1,200. Given the level of "customer care" displayed so far it'll be interesting to see if they do offer any compensation/refund. They're legally bound to. Just an update, my son wrote to them ,quoting previous cases, and received an assurance that he will receive a "gregory" for the majority of the cost. Thanks for the advice folks, it's nice to get a "result" Edit to add :- it was an "easy jet" flight MM Link to comment Share on other sites More sharing options...
mad_manx Posted August 18, 2016 Author Share Posted August 18, 2016 Flybe has contacted me and have said that they are going to pass on the details to Stobart air who were supposed to take me across. Link to comment Share on other sites More sharing options...
Lxxx Posted August 19, 2016 Share Posted August 19, 2016 Flybe has contacted me and have said that they are going to pass on the details to Stobart air who were supposed to take me across. But you don't have any contractual relationship with Stobart. You contract with Flybe and they contract with Stobart. Link to comment Share on other sites More sharing options...
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