360 View Posted January 7, 2023 Share Posted January 7, 2023 🤣 very true, Ts&Cs do say The Supplier shall render invoices for Gas, together with any Standing Charges, in respect of each calendar month during the term of the Contract. That is still open to very wide interpretation - and legal bods fancy offering an opinion? Quote Link to comment Share on other sites More sharing options...
Gladys Posted January 7, 2023 Share Posted January 7, 2023 13 minutes ago, 360 View said: 🤣 very true, Ts&Cs do say The Supplier shall render invoices for Gas, together with any Standing Charges, in respect of each calendar month during the term of the Contract. That is still open to very wide interpretation - and legal bods fancy offering an opinion? They don't say they will render the bill each month but just render bills in respect of each month, so you could argue, somewhat disengenuosly, that giving you an annual invoice broken down by month or 12 bills for each month once a year does that. My greater concern is the reports of funds being taken by DD without a bill, that surely has to be contrary to some kind of consumer protection? 2 Quote Link to comment Share on other sites More sharing options...
Gladys Posted January 7, 2023 Share Posted January 7, 2023 (edited) To add, doesn't an amount only become due when an invoice is rendered so technically theft? Edited January 7, 2023 by Gladys Quote Link to comment Share on other sites More sharing options...
DragonS Posted January 7, 2023 Share Posted January 7, 2023 I believe that the supplier has to give at least 10 days notice to a customer of the amount they will claim under the direct debit. https://www.directdebit.co.uk/direct-debit-explained/direct-debit-guarantee/ Quote Link to comment Share on other sites More sharing options...
Dave Hedgehog Posted January 7, 2023 Share Posted January 7, 2023 Just checked. I have been stung for 400 with no bill to be seen. Checking my meter it looks ok but not best pleased about the lack of an invoice. I'm gonna cancel the direct debit until they sort themselves out. Also interesting from a VAT point of view if they are not raising VAT invoices. 2 Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted January 8, 2023 Share Posted January 8, 2023 https://www.manxradio.com/news/isle-of-man-news/isle-of-man-energy-customer-says-hes-been-waiting-months-for-response-to-billing-issue/ Where's the regulator? This has been going on for months now yet not a peep out of CURA. WTF are we paying them for? 3 Quote Link to comment Share on other sites More sharing options...
2112 Posted January 8, 2023 Share Posted January 8, 2023 17 minutes ago, A fool and his money..... said: https://www.manxradio.com/news/isle-of-man-news/isle-of-man-energy-customer-says-hes-been-waiting-months-for-response-to-billing-issue/ Where's the regulator? This has been going on for months now yet not a peep out of CURA. WTF are we paying them for? Not a peep out of our politicos either, Wannenburgh has kept his mouth shut as OFT Head. Not a peep from CM Cannan either. I expected a concerted response from the Manx Labour Party MHKs Joney Faragher and Sarah Maltby, who haven’t been vocal non both criticism of Island Energy, and trying to push for action to resolve this mess. It comes to something when we will have more action from a pressure group than any action from our elected paid handsomely politicians. 3 1 Quote Link to comment Share on other sites More sharing options...
hissingsid Posted January 8, 2023 Share Posted January 8, 2023 The concern about the above is that the Company have allegedly lied and deceived by claiming the reading was an actual as the customer says he was away and the property was inaccessible at the time in question. There is something very disturbing going on when no one is questioning the way this company is running it’s business…no one !! 7 Quote Link to comment Share on other sites More sharing options...
2112 Posted January 8, 2023 Share Posted January 8, 2023 (edited) 2 hours ago, hissingsid said: The concern about the above is that the Company have allegedly lied and deceived by claiming the reading was an actual as the customer says he was away and the property was inaccessible at the time in question. There is something very disturbing going on when no one is questioning the way this company is running it’s business…no one !! If IOMG both at a Government level, the Chief Minister and the MHK, along with CURA and the OFT, do nothing and this billing fiasco and other inactions are not resolved, then one can only assume that the state, are involved in widespread fraud, and are actively supporting this. I know this is far fetched, but another theory for this mess is if IOMG put pressure or take action against Island Energy, maybe IS will possibly go into administration. Unlikely but possible. Maybe our politicos gas bills are perfect, meter’s read properly and correctly billed. Perhaps our politicos get emails answered immediately as opposed to emails not being acknowledged, or replies sent. Perhaps our politicos have an alternative contact number for their queries, everyone has to wait ages in a queue, and if they are lucky their call is answered. So far I can only deduce that our politicos both elected and unelected couldn’t give a toss Edited January 8, 2023 by 2112 1 1 Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted January 8, 2023 Share Posted January 8, 2023 They missed a golden opportunity to nationalise the whole shit show for peanuts when they cam cap in hand asking for a rise at the beginning of this administration. Instead they sent MG (a company with a long history of profiteering) a very clear message that they are too important to allow to go bust. This sort of thing is the inevitable consequence of such short sightedness. MG don't give a fuck - why should they, they know they are bullet proof as the current deafening silence demonstrates. 7 1 Quote Link to comment Share on other sites More sharing options...
hissingsid Posted January 8, 2023 Share Posted January 8, 2023 Perhaps they do not want the hassle of the consequences if this company gets into trouble and are just closing their eyes and hoping the situation will resolve itself they are good at doing this. Of course this could be the wisest course of action and the situation could in time sort itself out but in the short term it doesn’t look that likely. The last thing the government needs is a failing energy company to bail out and then administer. There appears to be lots of cancelled DDs and people who have not been billed so haven’t paid for their gas…not a great situation for cash flow. 1 Quote Link to comment Share on other sites More sharing options...
2112 Posted January 9, 2023 Share Posted January 9, 2023 13 hours ago, A fool and his money..... said: They missed a golden opportunity to nationalise the whole shit show for peanuts when they cam cap in hand asking for a rise at the beginning of this administration. Instead they sent MG (a company with a long history of profiteering) a very clear message that they are too important to allow to go bust. This sort of thing is the inevitable consequence of such short sightedness. MG don't give a fuck - why should they, they know they are bullet proof as the current deafening silence demonstrates. I think that even when the proverbial shit hits the fan, and if Island Gas go under, IOMG and the DOI under the brilliant leadership of Minister Thomas, will make a complete and utter screw up of things. I wouldn’t trust IOMG to make a success of rescuing/nationalising a failing business. It’s deafening silence from all our politicos, and local politicos have also remained quiet. It’s the likes of @Bazza Smurfand others who have got the issues regarding Island Energy into the public eye, and without which the provision of gas and billing would be totally ignored. 3 4 Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted January 9, 2023 Share Posted January 9, 2023 8 hours ago, 2112 said: I think that even when the proverbial shit hits the fan, and if Island Gas go under, IOMG and the DOI under the brilliant leadership of Minister Thomas, will make a complete and utter screw up of things. I wouldn’t trust IOMG to make a success of rescuing/nationalising a failing business. Sadly I think you're right, although the government do own and run a utilities company so that shouldn't be the case, also you'd hope that a gas reseller is going to be a steadily declining business over the next couple of decades. It would have been better (and a lot cheaper) to nationalise them in an ordered and planned way using the opportunity of the gas price crisis rather than waiting till they go bust, probably due to their own incompetence. Chris Thomas was quite vocal, defensive even of MG during the price hikes, rebate delays etc.(let bygones be bygones I think was one of his suggestions) I can only assume his complete silence on this latest debacle means he thinks it's indefensible and so with the rest of them is choosing to say nothing. 1 1 Quote Link to comment Share on other sites More sharing options...
Ringy Rose Posted January 10, 2023 Share Posted January 10, 2023 14 hours ago, A fool and his money..... said: Chris Thomas was quite vocal, defensive even of MG during the price hikes, rebate delays etc.(let bygones be bygones I think was one of his suggestions) I can only assume his complete silence on this latest debacle means he thinks it's indefensible and so with the rest of them is choosing to say nothing. Chris Thomas nailed his colours to the Manx Gas mast. An idiotic decision and they've made him look an idiot. CURA have done a decent job of this, I've been impressed with CURA's CEO, but billing is outside their remit. It probably shouldn't be, but it is. I don't think the MUA would make a horlicks of it, the water and electricity billing works and the customer services actually answer the phone. 1 Quote Link to comment Share on other sites More sharing options...
b4mbi Posted January 10, 2023 Share Posted January 10, 2023 When the only way to speak to someone is to phone the emergency gas leak number (after trying the normal line for 2 x 20mins) you know there's major issues... Whilst messing up the invoicing. So glad I cancelled the DD. Quote Link to comment Share on other sites More sharing options...
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