Holte End Posted May 12 Share Posted May 12 11 minutes ago, lfc84 said: When will manannan be fixed,? Ask @Fred the shred he seems to be the Government shilling. Quote Link to comment Share on other sites More sharing options...
Non-Believer Posted May 12 Share Posted May 12 30 minutes ago, lfc84 said: When will manannan be fixed,? They are reportedly working on it overnights in Douglas. Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted May 12 Share Posted May 12 On 5/10/2024 at 5:36 PM, Fred the shred said: The survey was taken when the storms were at their worst, reported in very small type after splashing the story all over the front page. It just gets me the glee some people show when misfortune hits such as a mechanical fault it is if they rejoice when there are problems sad bastards. Again they reap what they sow. You can't spend decades treating your passengers like dirt and then expect them to give you a glowing report. Quote Link to comment Share on other sites More sharing options...
Roger Mexico Posted May 12 Share Posted May 12 It has to be admitted that the Steam Packet's reaction to the Which? survey is probably more revealing that the survey is. In its long whinge in response (all helpfully printed by Manx Radio) there's very little about striving to improve things or taking all criticism seriously. Just prolonged and bombastic self-justification, repeating all the same points we hear from them all the time and holding up things they are legally obliged to do as some sort of badge of excellence. They also claim "Steam Packet journeys are classed as short international voyages between the Isle of Man and the UK/Ireland, rather than domestic services as outlined in the Which? Survey" as if meant they should really be compared with those. But the worst performing by far of those is P&O on the Dover-Calais route who get 55% (no one else is below 66%). Compared to the Steam packet's 56%. So they'd still be down with the worst. It's also quite revealing that they haven't even looked at the Which survey properly - even though that might have helped their case. So they say it "was undertaken in December 2023, in the middle of the worst weather there's been for a number of years" but if you look at the survey it was based on "1,953 experiences of taking a ferry from the UK in the past three years"[1]. If they had been bothered to understand this, they could have claimed things would be improved with the arrival of the Manxman. Similarly the tables show now rating in some categories (eg Food and Drink) as "too few responses to rate"[2]. Clearly not that many people actually responded and they could claim it was unrepresentative. It also took them a fortnight to respond and then only after local media had reported on it. It's telling too that they have no customer satisfaction surveys of their own to respond with. Either they're truly dreadful or they think actually asking the public how things are going is beneath them. [1] I suspect this means that the number of people who responded will be even fewer, as some people who did will have made numerous ferry journeys over the time, possibly with numerous operators. For all we know 1,900 of the 'experiences' could be from John Wright. [2] It's not clear what limit Which? used, but normally something in the range 30-50 is considered sensible. 1 Quote Link to comment Share on other sites More sharing options...
monasqueen Posted May 12 Share Posted May 12 Nobody seems to have pointed out that the other operators also had difficulties in keeping to schedule due to that same weather that the Packet is trying to use as an excuse. 1 Quote Link to comment Share on other sites More sharing options...
Happier diner Posted May 12 Share Posted May 12 2 minutes ago, monasqueen said: Nobody seems to have pointed out that the other operators also had difficulties in keeping to schedule due to that same weather that the Packet is trying to use as an excuse. I thought the old spco did pretty well during that stormy period. Quote Link to comment Share on other sites More sharing options...
hoopsaa Posted May 12 Share Posted May 12 1 hour ago, Roger Mexico said: It has to be admitted that the Steam Packet's reaction to the Which? survey is probably more revealing that the survey is. In its long whinge in response (all helpfully printed by Manx Radio) there's very little about striving to improve things or taking all criticism seriously. Just prolonged and bombastic self-justification, repeating all the same points we hear from them all the time and holding up things they are legally obliged to do as some sort of badge of excellence. They also claim "Steam Packet journeys are classed as short international voyages between the Isle of Man and the UK/Ireland, rather than domestic services as outlined in the Which? Survey" as if meant they should really be compared with those. But the worst performing by far of those is P&O on the Dover-Calais route who get 55% (no one else is below 66%). Compared to the Steam packet's 56%. So they'd still be down with the worst. It's also quite revealing that they haven't even looked at the Which survey properly - even though that might have helped their case. So they say it "was undertaken in December 2023, in the middle of the worst weather there's been for a number of years" but if you look at the survey it was based on "1,953 experiences of taking a ferry from the UK in the past three years"[1]. If they had been bothered to understand this, they could have claimed things would be improved with the arrival of the Manxman. Similarly the tables show now rating in some categories (eg Food and Drink) as "too few responses to rate"[2]. Clearly not that many people actually responded and they could claim it was unrepresentative. It also took them a fortnight to respond and then only after local media had reported on it. It's telling too that they have no customer satisfaction surveys of their own to respond with. Either they're truly dreadful or they think actually asking the public how things are going is beneath them. [1] I suspect this means that the number of people who responded will be even fewer, as some people who did will have made numerous ferry journeys over the time, possibly with numerous operators. For all we know 1,900 of the 'experiences' could be from John Wright. [2] It's not clear what limit Which?li used, but normally something in the range 30-50 is considered sensible. I couldn't rate their food - had it years ago, was awful and overpriced, so take snacks now and eat properly in liverpool/Lancaster. The lack of response might be indicative of past performance. Quote Link to comment Share on other sites More sharing options...
Non-Believer Posted May 12 Share Posted May 12 Some of the FB responses to the article amuse me, almost to a man contributors are suggesting that Govt should intervene and compel the Steamie to lower prices etc etc. They're clearly unaware that Govt effectively own the Steamie with the entire motivation from the get-go being that profits be maximised to contribute to the bail-out of Govt liabilities and debts. Quote Link to comment Share on other sites More sharing options...
Roger Mexico Posted May 12 Share Posted May 12 1 hour ago, monasqueen said: Nobody seems to have pointed out that the other operators also had difficulties in keeping to schedule due to that same weather that the Packet is trying to use as an excuse. It's more that the data would have been taken from the whole three period (including 2022 which was low on storms) so it's unlikely that it would have had much effect on the ratings of any of them. 44 minutes ago, hoopsaa said: I couldn't rate their food - had it years ago, was awful and overpriced, so take snacks now and eat properly in liverpool/Lancaster. The lack of response might be indicative of past performance. Presumably people didn't respond to that question in sufficient numbers because they did the same as you suggest and so couldn't comment either way. But other categories were too low as well which hints at the total number of responses being not much over the minimum. 1 Quote Link to comment Share on other sites More sharing options...
Frances Posted May 12 Share Posted May 12 I suspect the SPCo is typical of a monopoly supplier - some 20+ years ago when I introduced a close friend to the delights of the Ben and the then smaller SeaCats he was, and always remained, of the judgement that it was the worst of those he had used (which include the Irish, Dutch, French and Spanish) - those to the Scottish islands we found to be considerably better. In many ways Passengers are a nuisance with freight being the all important cash cow. The food on the Ben could never match that of the Silver service of the Northlink ferries between Aberdeen + Shetland but then the travelling time is generally less than 4 hours and a carry on snack is usually sufficient. Quote Link to comment Share on other sites More sharing options...
Jarndyce Posted May 12 Share Posted May 12 3 hours ago, Roger Mexico said: Either they're truly dreadful or they think actually asking the public how things are going is beneath them IOMG! They’re absorbing the government’s corporate approach by osmosis. Quote Link to comment Share on other sites More sharing options...
Happier diner Posted May 12 Share Posted May 12 1 hour ago, hoopsaa said: I couldn't rate their food - had it years ago, was awful and overpriced, so take snacks now and eat properly in liverpool/Lancaster. The lack of response might be indicative of past performance. True. It's a lot better now though. Not a culinary dining experience, but certainly better than it has been any time in the last 10years. Reasonably priced too. Talking about the Manxman btw. Not been on the Manannan for a while. 2 Quote Link to comment Share on other sites More sharing options...
Roger Mexico Posted May 12 Share Posted May 12 17 minutes ago, Jarndyce said: IOMG! They’re absorbing the government’s corporate approach by osmosis. They've always been a lot like that to be honest. It's what having a monopoly for near 200 years does. It's just that with government now imposing management, the decisions are looking even more arbitrary and the communications are even more touchy and indignant. 2 Quote Link to comment Share on other sites More sharing options...
Omobono Posted May 12 Share Posted May 12 there seems to be a story going about that Manxman needs new batteries at a cost of somewhere approaching £3 million apparently she was fitted with batteries that were approaching end of life or replacement , also some of her electrical equipment seems to be somewhat dated , anyone out there heard anything similar , ? Quote Link to comment Share on other sites More sharing options...
NoTailT Posted May 12 Share Posted May 12 9 minutes ago, Omobono said: there seems to be a story going about that Manxman needs new batteries at a cost of somewhere approaching £3 million apparently she was fitted with batteries that were approaching end of life or replacement , also some of her electrical equipment seems to be somewhat dated , anyone out there heard anything similar , ? Surely not..? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.